Terms of service

Last updated: 17 September 2026

1. Who we are

sunves.com is operated by Sunves, a sole proprietorship established in the Netherlands.

• Address: Netwerklaan 115, 3821 AC Amersfoort, the Netherlands
• Email: help@sunves.com. We answer within 24 hours on business days.

The address above is not a return address. Returns follow the Return Policy.

2. When these terms apply

These Terms of Service apply to every visit to sunves.com and to every order placed there. By placing an order you confirm that you have read and accepted these terms, the Shipping Policy, the Return Policy and the Privacy Policy, which together form the agreement between you and Sunves. The version published on the day of your order applies to that order. You have to be at least 18 years old, or have the permission of a parent or guardian, to order.

We sell to consumers for personal use. We cancel and refund orders that are placed for resale.

3. Products

We describe and photograph our products as accurately as possible. The following differences are not defects and do not give a right to compensation: colour differences caused by your screen settings or by studio lighting, measurement differences of up to 2 cm on bags and 0,5 cm on jewellery, and small variations in stitching, grain and finish that come with handmade and leather products.

All products are offered while stocks last. When an item you ordered turns out to be out of stock, we tell you by email and refund the amount paid for that item within 14 days.

4. Prices

All prices include VAT. Shipping costs are shown separately before you pay and are described in the Shipping Policy. When you shop in a currency other than the euro, prices are converted from euros at the exchange rate of that moment, and the amount shown at checkout is the amount you are charged. Fees that your bank or card issuer adds for currency conversion are yours.

We change prices at any moment; the price at the moment of your order applies to your order. When a price on the website is an obvious error, which is the case when it is more than 50% below the normal price of that product, we are not bound by it. We then cancel the order and refund the amount paid in full.

5. Orders and the contract

The contract between you and Sunves is concluded when we send you the order confirmation email. We are entitled to refuse or cancel an order, with a full refund of the amount paid, in these cases:

• the item is out of stock;
• the price was an obvious error;
• the payment is not authorised, or Shopify's fraud analysis marks the order as high risk;
• the shipping address is incomplete, is a freight forwarder or is in a country we do not ship to;
• the order is placed for resale;
• you have an unpaid amount or an open chargeback with us.

6. Discounts

• Quantity discount: 2 eligible items in one order give 10% off those items, 3 give 15%, 4 give 20%, and 5 or more give 25%. The product page and the cart show which items are eligible. The discount is calculated in the cart and at checkout.
• Welcome discount: 10% off your first order, sent by email after you subscribe. It is valid for 14 days and is used once per customer and per household.
• The welcome discount and the quantity discount are not combined. One of the two applies per order.
• A discount is not applied to an order that has already been placed, has no cash value and is not reissued after a return. For partial returns of discounted orders, section 6 of the Return Policy applies.
• We end or change a promotion at any moment. Orders already confirmed keep their discount.

7. Payment

You pay in full at checkout. The payment methods are: Visa, Mastercard, Maestro, Shop Pay, Apple Pay, Google Pay, PayPal, Klarna, Bancontact, BLIK and MobilePay. The checkout shows the methods available for your country, currency and device. Card, wallet and local payments are processed by Shopify Payments, and PayPal payments by PayPal. Sunves never sees or stores your full card details.

When you pay with Klarna, your payment agreement is with Klarna and Klarna's terms apply to it. A return does not pause your payment obligation to Klarna until we have issued the refund.

Contact us first when you do not recognise or do not agree with a charge. When you open a chargeback or payment dispute for an order that was delivered according to the tracking, or for a return that does not meet the Return Policy, we contest it with the order, tracking and correspondence records, and we recover the dispute fee charged to us from you when the dispute is decided in our favour.

8. Delivery

Delivery follows the Shipping Policy. Delivery times are estimates. The risk of loss and damage passes to you when the parcel is delivered according to the carrier's tracking, as described in section 7 of the Shipping Policy. When an order has not been delivered 30 days after ordering, you are entitled to cancel it by email and receive a full refund, unless the delay was caused by an address you entered incorrectly or by a parcel that was refused or not collected.

9. Returns and withdrawal

You have 14 days after delivery to withdraw from your purchase. The procedure, the conditions and the costs are described completely in the Return Policy. The cost of returning an item is paid by you.

10. Conformity and complaints

Consumers have the legal guarantee that a product conforms to the contract. Report a defect by email with your order number and photos, as described in section 10 of the Return Policy. That section also lists what is not a defect. We answer every complaint within 14 days after receiving it. When a complaint needs more time, we tell you within those 14 days when you will receive a full answer.

11. Liability

Our total liability for an order is limited to the amount you paid for that order. We are not liable for indirect loss, which covers lost income, lost enjoyment, costs of replacement purchases elsewhere and gifts that did not arrive on time for an occasion. We are not liable for damage caused by use of a product that is contrary to its purpose or to the care instructions on the product page. These limits do not apply to damage caused by our intent or gross negligence, or where mandatory consumer law does not allow a limitation.

12. Force majeure

We are not liable for a delay or failure caused by events outside our reasonable control. These are: strikes, customs delays, transport disruptions, pandemics, natural disasters, war, government measures, failures at our fulfilment partner or carriers, and outages of internet, payment or hosting services. When such an event lasts longer than 30 days, both you and Sunves are entitled to cancel the affected order, and we refund the amount paid for the items not delivered.

13. Intellectual property

All text, photos, videos, logos and designs on sunves.com belong to Sunves or its licensors. Copying, publishing or using them for commercial purposes without our written permission is not allowed.

14. Customer account and use of the website

You are responsible for keeping your login details secret and for every order placed through your account. It is not allowed to use the website for fraud, to place orders with false details, to use automated tools to place orders or collect content, or to interfere with the operation of the website. We block accounts and cancel orders that breach this section.

15. Personal data

We process your personal data as described in the Privacy Policy.

16. Applicable law and disputes

Dutch law applies to these terms and to every order. Disputes are submitted to the competent court of the district of Midden-Nederland, the Netherlands. When you are a consumer living in another country, you keep the protection of the mandatory consumer law of that country and the right to go to the court of your own place of residence.

17. Final provisions

When a provision of these terms is invalid, the other provisions stay in force and the invalid provision is replaced by a valid one that comes closest to its purpose. We update these terms from time to time; the date at the top shows the latest version.