Enter your order number and the email address or phone number you ordered with, or the tracking number from your shipping email. You will see every scan of your parcel, from our warehouse to your door.
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No tracking number yet?
Open the View your order button in your order confirmation email, or sign in with the email you ordered with (you receive a 6-digit code, no password needed). Your order page shows the status. The tracking number appears there the moment your parcel ships, and the same email also arrives in your inbox.
If your order page still says Confirmed, your order is being packed. Processing takes 1–5 business days.
What to expect
Processing — 1–5 business days after your order.
On its way — the parcel flies to Europe and clears customs (all costs are already paid, nothing to pay on delivery). The number can stay quiet for 2–4 days here; that is normal.
Shipping — 7–9 business days, tracked; your national post delivers. Once the parcel is in your country you can also track the same number on their website.
Country
Delivered by
Netherlands, Germany, Austria
DHL — dhl.de (PostNL for numbers starting with 3S)
